IT Service Specialist Line 1
At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. Van Hessen, Devro and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary.
With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The global life science company Bioiberica produces active ingredients for humans, animals, and plants, from starting material it receives from Van Hessen.
We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.
About the role:
As the IT Service Specialist, you will be the first point of contact for all IT incidents and service requests that are submitted through the Service Desk. You will work in a timely manner to respond to those requests, working to resolve and escalate accordingly in line within the agreed timescales.
If you are customer focussed, with a supportive, pragmatic and inquisitive approach to solving problems, we would like to hear from you.
Please note: We have three facilities in the Greater Barcelona area and would require someone to be on-site between the three sites regularly.
Responsibilities:
- Execution of IT demand management processes (incidents, service requests, etc.)
- Triaging of new requests to the IT Service Desk
- Be first line support for all IT Service Desk requests through to resolution or escalation
- Attempt resolution of uncommon requests that are not fully documented but within confidence and authority level
- Escalating more complex requests/incidents to IT Service Specialist (II)
- Creation of draft knowledgebase articles from learnings
- Provide hands-on support of IT assets, where appropriate and required
About you:
- Previous experience working in an IT support/service desk function is essential (within a global organisation would be advantageous but not essential)
- Fluent in English and Spanish languages is essential for this role
- Can demonstrate knowledge and judgement in resolving/escalating a wide range of IT incidents
- Take ownership in providing an excellent service to employees, and enjoy problem solving practical issues
- Flexibility is required in travelling across three sites around the Barcelona region on a regular basis
- Be comfortable working to and achieving outcomes within agreed timescales
- Enjoy collaborating as part of a team, whilst also working on your own initiative
- Be a confident and articulate communicator who enjoys building trusted and supportive relationships with stakeholders
- A valid driving license is required due to the amount of travel in between sites
What can we offer?
- A competitive salary and benefits package
- Excellent onsite lunch options
- Free onsite car parking
- Learning and development opportunities
- A friendly, supportive and professional working environment
If this role is of interest and you would like to be part of an evolving, global business, then we would love to hear from you. Please apply with your updated cv and our recruitment team will be in touch in due course.
Email address for applications: